Privacy Policy

Care Stewards Ltd ("we", "us", or "our") is committed to protecting the privacy of our website visitors, service users, and clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Care Stewards Ltd is a domiciliary care provider based in the London Borough of Barking and Dagenham. Our services include personal care, companionship, and support delivered in clients’ homes.

2. Information We Collect

We may collect the following types of personal data when you:

Visit or interact with our website
Fill out contact forms or inquiry forms
Request information or services

Types of information collected may include:

Full name
Email address
Telephone number
Address (if voluntarily submitted)
Information relevant to care needs (if disclosed voluntarily)
IP address and device/browser information (via cookies)

3. How We Use Your Information

We collect and process personal information for the following purposes:

To respond to your inquiries and provide information about our services
To schedule assessments or consultations
To deliver care services (when applicable)
To improve our website and services
To comply with legal obligations and safeguarding standards

We do not sell, trade, or rent your personal information to third parties.

4. Legal Basis for Processing

We rely on the following lawful bases to collect and process your data:

Consent – when you voluntarily provide your data (e.g., contact form)
Contract – to deliver the care services you request
Legal Obligation – to comply with relevant care regulations and laws
Legitimate Interest – to respond to inquiries or manage our business effectively

5. How We Store and Protect Your Information

Your data is securely stored using encrypted systems provided by Wix and other GDPR-compliant platforms. Access to personal data is restricted to authorized personnel only.

We implement appropriate technical and organizational measures to ensure the security of your data.

6. Data Retention

We retain personal data only as long as necessary:

For inquiries: up to 12 months
For care clients: as required by law (e.g., 7 years for care records)
For legal or regulatory obligations: as required by applicable laws

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict how your data is processed
Withdraw consent (where applicable)
Complain to the Information Commissioner's Office (ICO)

To exercise your rights, contact us at: [admin@carestewards.co.uk]

8. Third-Party Content and AI-Generated Images

All images used on this website are AI-generated by Wix and are not representations of actual staff, clients, or care settings. These images are used solely for illustrative purposes.

This site may contain links to external websites or embedded content. We are not responsible for the privacy practices or content of those third parties.

9. Cookies and Tracking

We use essential and analytical cookies to enhance your browsing experience. You will be prompted to accept or manage cookies upon your first visit to the site. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

Care Stewards Ltd
Email: [admin@carestewards.co.uk]